FAQs
Will the jewelry I select look exactly like what you have on your website?
Different computer monitor colors may vary; and we can't guarantee the accuracy of the screen colors matching up with the color of the stones or crystals in our pieces. However, we make every effort to ensure that the colors on the website closely reflect the the actual colors of the jewelry.
Do you replace items that I've lost (like a single earring)?
Don't you hate when that happens? If it is at all possible to find a similar stone, crystal or stones, we will be happy to sell you a replacement earring. You will need to ship your single to us to match. Please use insurance and a tracking number for your piece when you send it to us.
What do I do if my purchased jewelry needs repair?
It is impossible to guarantee the lifetime of a piece of jewelry. However, we endeavor to restore a damaged piece of jewelry without charge within 15 days from the time you purchased the item. Within the 15 day timeframe, we will pay for the cost of your mailing (through USPS only) when we receive the jewelry. After 15 days, we will discuss the problem with you to work out a solution. We would like you to be happy with your purchase.
How do I order a bracelet or necklace in terms of size?
Standard bracelet size is 7" and necklace sizes vary. Some styles, such as lariats or necklaces with larger stones, will be longer. Please specify the length you'd like when ordering. We use a standardized end to end measurement.
I thought the bracelet/necklace I purchased was the right size for me when I ordered it; but now I find it doesn't fit. What do I do?
Please email us at info@jewelrosedesigns.com and we will arrange to alter the piece to fit. There will be a charge for labor and materials and we ask that you send the jewelry with insurance and a tracking number for your protection.
Are there returns or exchanges for items?
We do not exchange items. All sales are final. We will work with you to assure you of custom fit, and guarantee that the jewelry you choose is described accurately.
What materials do you use for your jewelry?
We use 24K gold plate or sterling silver plate, brass or gold-filled findings. The posts are surgical steel. We do not use nickel or lead products.
How quickly will you ship?
Our jewelry is shipped within two to three weeks. All jewelry is customized to your specifications, and requires care, time and energy to assemble.
What shipper will you use?
All items are shipped using USPS with insurance and tracking. Please provide a street address for delivery. We cannot ship to a Post Office Box.Please allow 2–4 weeks for completion on these items.
How will my jewelry be packaged?
Purchases are packaged in a paper-covered box with ribbon and/or raffia. You may request a specially designed postcard which can be inscribed with calligraphy using a personalized message when gifting the jewelry.
What are the shipping costs?
We ship using US Postal Service Priority Mail. Our shipping service automatically includes Certified Mail™ Service (which provides a mailing receipt and delivery/tracking information to you) and Insurance (which provides indemnity coverage for lost or damaged items during shipping). Items are grouped together for shipment if more than one is purchased. If you would like expedited shipping on an in-stock item, please contact us to arrange delivery at expedited shipping rates. Jewel Rose Designs will notify you within two (2) business days of any delay in shipping. Please provide a street address for delivery. We cannot ship to a Post Office Box.
1) Small Flat Rate Box: this option will be used if your purchase contains earrings, a smaller necklace or a bracelet. The cost is a $10 flat rate for the shipping service (which includes Certified Mail™ and Insurance).
2) Medium Flat Rate Box: this option will be used if your purchase contains a larger necklace or several items that will not fit securely in the smaller box. The cost is a $15 flat rate for the shipping service (which includes Certified Mail™ and Insurance).
3) International Destinations cost $25 or more, depending upon additional custom duties.
What Payment Methods do you accept?
At all public events and private trunk shows:
Jewel Rose Designs accepts cash; in addition, personal checks are accepted with personal identification.
Website Sales:
We accept PayPal or a personal check for website sales, and We add NC sales tax to your purchase. We process PayPal immediately; and require two weeks for a personal check to clear.
 |
How to buy jewelry:
1) Contact Jewel Rose Designs through the "Contact" section of the website with a purchase inquiry.
2) You will receive a PayPal invoice for the jewelry purchase after an email or phone discussion.
3) This invoice will direct you to the PayPal site for purchase of the jewelry by using your PayPal account or credit card.
Do you have any special care instructions?
We know that you will spend the same energy caring for your jewelry that you used in selecting it! Remember to first put on lotion or perfume or sprays before wearing the pieces, and try not to wear the jewelry during strenuous activities or when showering or bathing. Please expect natural aging effects. We use Twisted Tornado Crimps™ to assure purchasers that the jewelry is securely attached.
Do you sell wholesale?
If you are interested in carrying Jewel Rose Designs in your retail store, please contact us at info@jewelrosedesigns.com for information about pricing and availability in your area.
What is your privacy policy?
Please see our privacy policy page for details on oour practices.
Who designed your awesome website?
Jewel Rose Designs' website was created by Crys Rivers, whose own website is located at www.groovyyogi.com.
Anything Else . . .
If you don’t find your answers here, please contact us at info@jewelrosedesigns.com.
We look forward to hearing from you!